At BookingMentor.com, we strive to make your booking experience seamless. However, we understand there may be occasions when cancellations and refunds are necessary. This policy outlines the terms and conditions under which refunds and cancellations are processed.
General Refund and Cancellation Terms:
- Most airline tickets, hotel bookings, tour packages, and service fees are non-refundable once confirmed.
- Cancellations must be initiated in writing via email to ensure accuracy and documentation.
- Refunds will only be considered under the following conditions:
- A cancellation request has been submitted by you and acknowledged by our team.
- The fare rules of the airline, hotel, or service provider allow cancellations and refunds.
- The booking is not classified as a "no-show", as such bookings are typically ineligible for refunds.
- Our team is able to secure waivers from suppliers to process your request.
Refund Process:
- Once a cancellation request is received, you will receive an email confirmation with a tracking/reference number. This acknowledgment does not guarantee refund eligibility or approval.
- Refund requests will be processed in the order they are received.
- Our team will liaise with suppliers (airlines, hotels, etc.) to request waivers and adhere to their rules.
- The refund process may take 30-45 working days, excluding weekends and public holidays, from the time we receive your request.
Refund Timelines and Fees:
- Refund timelines depend on the supplier's approval process and any penalties or charges applied by them.
- Once approved, refunds may take additional time to reflect in your bank or credit card statement due to processing by financial institutions.
- Non-refundable fees:
- Original service fees and booking fees.
- Online gateway/transaction charges.
- If a refund is approved:
- Suppliers may deduct cancellation penalties.
- BookingMentor.com may charge a post-booking service fee, assessed on a per-person, per-transaction basis.
Exclusions and Limitations:
Refunds will not be issued in the following scenarios:
- Bookings canceled due to user error or change of mind.
- Refund delays or denials caused by supplier insolvency, operational shutdowns, or external factors beyond our control.
- Refunds are subject to supplier policies, and BookingMentor.com cannot expedite their timelines or guarantee approvals.
Special Considerations:
Under our Compassionate Exception Policy (CEP), we may offer special assistance or discounts for:
- Military personnel.
- Natural disaster-affected customers.
- Bereavement cases.
- Individuals with visual impairments, senior citizens, and youth.
Cancellation Process:
- All cancellations must be initiated via the registered email used during booking.
- For security reasons, cancellations cannot be processed via phone or live chat.
- Once you submit a cancellation request, our agents will send an email confirmation to your registered email address.
Liability Disclaimer:
BookingMentor.com is not liable for delays or denials in refunds caused by supplier policies, financial issues, or force majeure situations. In such cases, you agree not to hold BookingMentor.com accountable or pursue legal action against us.
Contact Us:
For further assistance, please reach out to:
Thank you for choosing BookingMentor.com for your travel needs. We value your trust and are here to assist you with your bookings and cancellations.
