On the north shore of West Lake, a minute's walk from the water, with 380 rooms spread over two buildings and villas among wooded hills. It suits lake walks and families needing connecting rooms, with Hangzhou cooking at Shang Palace and a club floor. Rooms are listed from US$119 a night.
Shangri-La Hotel, Hangzhou is a five-star hotel at 78 Beishan Road on the north shore of West Lake in Hangzhou, Zhejiang, a minute's walk from the water. Its 380 rooms, spread across the East and West buildings and three villas, sit among gardens and wooded hills. It suits travellers who want to walk the lake shore and the causeways, and families who need connecting rooms.
Quyuan Garden (Breeze-Ruffled Lotus at Quyuan) is about 170 m away. The Su Causeway is about 260 m, Yue Fei Temple about 270 m and the Xiling Seal Engravers' Society about 300 m. Huanglong Cave metro station is about 2.5 km and Hangzhou Railway Station about 6.7 km, around 15 minutes by car. Hangzhou Xiaoshan International Airport (HGH) is about 32 km by road, around 40 minutes by car.
West Wing rooms look over the lakeside gardens or the hills. Horizon Club rooms include club privileges, and the West Wing Executive and Lakeview Suites give more space. Connecting rooms are available for families, and non-smoking rooms and facilities for guests with disabilities can be booked. Children up to 11 stay free without an extra bed, cribs are free, and extra beds cost CNY 350 per night.
Shang Palace serves Chinese food with a focus on Hangzhou cuisine, and Coffee Garden offers buffet dining. Breakfast is a buffet with Western and Chinese dishes, and room service runs 24 hours.
The hotel has a business centre and conference facilities, babysitting, car rental and limousine service, a travel desk, laundry and foreign exchange. Check-in and check-out can be done express. Wi-Fi in public areas is free, and so is parking on site, with no reservation needed. Check-in is from 2:00 PM and check-out by noon, and a deposit is taken on arrival. Pets are not allowed.
The hotel grounds cover about 40 acres of gardens and wooded hillside, and bicycles can be hired to ride through them and along the lake. The Broken Bridge (Duanqiao) at the eastern end of the Bai Causeway is close by, and the venue for the Impression West Lake show is within walking distance. Leifeng Pagoda stands on the south shore, about 3 km away across the water, so it is a taxi ride or a long lakeside walk.
Sources: eHangzhou: Shangri-La Hotel Hangzhou (2018) Facts checked November 2026.
Scroll down to available room options: all rates, cancellation terms and prices are listed there.
See Location & area below for the map and what's nearby.
See the full facilities list below.
See House rules below for check-in times, children & beds, pets and payment methods.
Jump to guest reviews below.
Breakfast info
Rooms with:
Not available for the dates chosen
Not available for the dates chosen
Not available for the dates chosen
Not available for the dates chosen
Not available for the dates chosen
No room option matches these filters.
This property has self-certified the following health, cleanliness and safety measures. Learn more
Most popular facilities
Wi-Fi in public areas is free of charge.
Free private parking on site; no reservation needed.
Shangri-La Hotel, Hangzhou takes special requests – add in the next step!
From 2:00 PM
Until 12:00 PM
Children of all ages are welcome.
Children up to 11 years stay free when no extra bed is needed.
Cribs are free. Extra beds can be added to all room types for CNY 350 (about USD 52) per person per night, paid at the hotel.
Children 12 and above will be charged as adults at this property.
Cot and extra bed prices aren't included in the total price and are paid separately during your stay. All cots and extra beds are subject to availability.
The minimum age for check-in is 18.
Pets are not allowed.
A deposit is required at check-in.
Shortest estimated walking or driving distances displayed. Actual distances may vary.
Road distance and drive time from OpenStreetMap routing (OSRM), without traffic.
Others of this kind you opened on this device, so you can get back to them quickly.
No questions yet about Shangri-La Hotel, Hangzhou. Ask the property or our travel team, and the answer will show here once it is published.
The property answers questions here
Sights and attractions around Shangri-La Hotel, Hangzhou, nearest first. Times are estimates from the straight-line distance.
Hangzhou
About 16 min walk · 1.3 km
West Lake, Xi Hu, lies on the western side of the city of Hangzhou in Zhejiang Province, eastern China. It is surrounded on three sides by wooded hills, with th...
Places to eat within easy reach of the hotel, with cuisine, price range and reviews.
Stay & facilities
At 78 Beishan Road on the north shore of West Lake, about five minutes from downtown Hangzhou.
Check-in is from 2:00 PM and check-out is by 12 noon.
Shang Palace for Hangzhou and other Chinese cuisine, Coffee Garden for buffets, and 24-hour room service.
Shangri-La Hotel, Hangzhou has Wi-Fi; the listing does not say whether it is free. Listed: Internet – Wifi and WiFi in public areas.
Getting there
Xiaoshan International Airport (HGH) is about 32 km away by road, around 40 minutes by car, depending on traffic. Hangzhou railway station is about 15 minutes.
Quyuan Garden is about 170 m away, the Su Causeway about 260 m, Yue Fei Temple about 270 m and the Xiling Seal Engravers' Society about 300 m.
About 3 km away on the south shore of West Lake, a short taxi ride or a long walk round the lake.
Booking
380 rooms across the East and West buildings and three villas, including connecting rooms.
Yes, private parking on site is free and does not need to be reserved.
General
American Express, Diners Club, JCB, MasterCard, Visa and China UnionPay.
Families & accessibility
No, pets are not allowed.
Children up to 11 stay free when no extra bed is needed. Cribs are free, and extra beds cost CNY 350 per person per night.
Prices & payment
Rooms at Shangri-La Hotel, Hangzhou start from $119.00 (USD) per night (West Wing Lakeside Gardenview King). 5 room types are listed, from $119.00 to $260.00 a night. The price for your dates is shown when you check availability.
Shangri-La Hotel, Hangzhou accepts VISA, MasterCard, AMEX, UnionPay and JCB.
What's included
Yes, Shangri-La Hotel, Hangzhou serves breakfast. Breakfast: Buffet, Western and Chinese.
We use necessary cookies to make this site work. With your permission we would also like to remember your preferences, measure how the site is used, and show relevant ads and partner offers. You can change your mind at any time under "Cookie settings" on our Privacy policy page.
